Refund policy

Return & Refund Policy

Right of withdrawal
You have 14 days from receiving your order to change your mind, with no reason needed. Just email us at dopaminebrand.contact@gmail.com with your order number. You then have 14 days to send the item back.

Item condition
You're welcome to try your piece on as you would in a store. Items must be returned unworn, unwashed, and with tags attached. Items that have been worn, washed, damaged or returned incomplete may receive a partial refund reflecting their loss in value.

Non-returnable items
Personalised or made-to-order products, and gift cards.

Return address
Dopamine Brand – 59, rue de Ponthieu, Bureau 326, 75008 Paris, France
Please email us before shipping so we can process your return quickly.

Return shipping
Return shipping costs are your responsibility, unless the item is defective or we made a mistake. For items over €75, we recommend a tracked service.

Refunds
Once we've received and checked your item, we'll refund you within 14 days to your original payment method. The refund covers the item price and the original standard shipping cost. Your bank may take a few extra days to post it.

Exchanges
The easiest way is to return your item and place a new order for the size or style you want.

Defective or wrong item
Contact us as soon as you receive your order, with a photo. We'll cover the return and send a replacement or a refund.

Legal guarantees
All products are covered by the EU legal guarantee of conformity, which lasts 2 years from delivery, and by the guarantee against hidden defects under French law.

Contact: dopaminebrand.contact@gmail.com