Shipping policy
Shipping Policy – Dopamine Brand
Last updated: October 2, 2026
Order processing
Every order is carefully packed in Paris and shipped within 1–4 business days of payment confirmation, Monday to Friday, excluding public holidays. During drops, processing may take slightly longer due to order volume.
Pre-orders
Pre-order items ship from the date shown on the product page. If your order contains both in-stock and pre-order items, everything ships together as soon as all items are available. If there's a delay, we'll let you know by email. If the item isn't shipped by the announced date, you can cancel your order and receive a full refund.
Shipping zones and delivery times
The timeframes below are estimates and start from the shipping date:
- Mainland France: 1–4 business days, with Colissimo / Chronopost
- European Union: 4–8 business days
- Rest of the world: 7–15 business days
In all cases, except for pre-orders, your order will be delivered no later than 30 days after you place it.
Shipping costs
Shipping costs are calculated and shown before you confirm your order, based on your destination and chosen shipping method.
Order tracking
As soon as your parcel ships, you'll receive a confirmation email with a tracking number.
Shipping address
Please double-check your address before placing your order. If you spot a mistake, contact us as soon as possible: we can correct it as long as the parcel hasn't left. If a parcel is returned to us because the address was wrong or incomplete, or because it wasn't collected in time, we can reship it. In that case, the new shipping costs are your responsibility.
Damaged parcels
Please check your parcel when it arrives. If it's damaged, note it with the carrier, then contact us promptly with photos of the parcel and its contents.
Lost or missing parcels
If your parcel hasn't arrived within the stated timeframe, or if tracking stops updating, contact us. We'll open an investigation with the carrier. Your parcel remains our responsibility until it is delivered. If it's declared lost, we'll reship your item or refund you in full.
Shipping outside the EU
For orders shipped outside the European Union, customs duties and local taxes may be charged on arrival. These are your responsibility. We cannot predict or refund them.
Contact
dopaminebrand.contact@gmail.com
Dopamine Brand – 59, rue de Ponthieu, Bureau 326, 75008 Paris, France