FAQ - frequently asked questions

What are the shipping times for your products?

 We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship worldwide? 

We deliver worldwide.

 

Where do you ship your product from?

Our offices are located in Paris, France. Our international warehouse is also located in France.

 

Do you provide tracking information for the product?

Yes, wait 3 days after your order and ask us via email at dopamine.brand@gmail.com.

 

Some items are missing from my order, what happens?

Pease contact our customer service via email at dopamine.brand@gmail.com. 

 

I received a damaged item. What can I do?

We're sorry to hear that. Just send us a picture of the damaged item in question at dopamine.brand@gmail.com and we'll send you a similar replacement item as soon as possible.

 

Where are you located?

We are located in Paris, France.

 

I still haven't received my order. What is taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or have questions about it, please contact us by email at dopamine.brand@gmail.com.

 

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course arrange payment if the claim is made within 30 days of the order date and the affected product(s) are not on sale. For more information, please read our refund policy.